All posts by Robert Payne

Multichannel marketing and communications professional with a proven ability to deliver award-winning campaigns that inspire action from difficult to reach and discerning audiences. • I’ve exceeded benchmarks time and again across programmatic and social media buys. • Empowered sales teams with tightly integrated lead funnels and lifecycle management solutions leveraging Salesforce.com. • Know how to craft a compelling narrative and have won over a dozen video production awards in the past 5 years. • Served on both the interactive agency and client side, and I am a highly capable sparring partner for any marketing professional whether B2B or B2C. Most recently, I helped the Georgia Department of Economic Development attract new business both domestically and in 12 strategic markets around the globe. In the 7 years I ran Georgia’s global marketing efforts, we were selected as the #1 State for Business by Site Selection magazine, and its database of site consultants, for an unprecedented 7 years in a row. Jobs and investment grew steadily YOY due to a healthy pipeline of prospects. In addition, the Department’s commitment to marketing over that same period of time grew more than 300% because the ROI was clear and measurable. I also managed a team of 5 and 4 agency relationships for interactive, pr, traditional and video production. My online marketing career started with the direction of email marketing and web campaigns for Mandalay Resort Group, resulting in several awards for creative execution and exceptional return on investment. This caught the attention of the interactive marketing company, Twelve Horses where I directed their corporate marketing, advertising, and public relations efforts, as well as provided strategic consulting for travel/tourism clients such as Park City, Heavenly Mountain Resort, and America’s Adventure Place. Leveraging my experience with media and multi-channel marketing technology, I went on to lead the marketing and branding initiatives for SAXOTECH (now NEWSCYCLE), a global provider of content management platforms, circulation systems and advertising solutions for the media industry. I’ve worked in sales, marketing, advertising and public relations for a variety of other companies, including Switchback PR & Marketing, Stoel Rives LLP, Preferred Capital Corporation and Patagonia. I have an MBA with a specialization in Marketing and a BA from Clemson University. Side hustle: My photography has appeared in countless ads, brochures, and marketing campaigns.

Go Big in the Biggest Little City

Headquartered in Reno, Nevada, and less than 30 minutes from the nearest ski resort means quite a few of us here at Twelve Horses like to ski and snowboard. In fact, two of Twelve Horses founders, David LaPlante and Martin Gastanaga, were professional ski racers back in the day before they got a wild hair and decided to start a web design and development company.

Obviously, their passions have an influence on the office culture, as well as the type of clients we have. As an indication, Heavenly Mountain Resort, Mountain Sports International, and Reno-Tahoe, America’s Adventure Place are just a few clients we have that are involved in promoting snow sports.

It is the latter client, along with a merry band of high altitude hucksters and several other sponsors, that somehow managed to convince the city of Reno to:

  • Get access to one of the tallest downtown buildings
  • Construct a ramp complete with a snow surface
  • And then rip right off the thing with skis on their feet and parachutes on their backs.
  • The video speaks for itself. You can also watch more on this YouTube channel. Can you say, Cool!?

    Also, here are some awesome Ski Base Jump photos of Shane McConkey doing his thing courtesy of the RSCVA.

    Shane McConkey

    Shane McConkey 2

    Shane McConkey 3

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    Gravity Check in Reno-Tahoe

    Anyone who reads this blog on a regular basis knows that I have a certain affinity for Reno and Lake Tahoe. After all, I lived there for almost ten years. The area is big, beautiful, and full of fun things to do. It also happens to be home for a handful of hair ball hucking base jumpers who like to boost it off of high places.

    Vegas has their slogan, “What Happens in Vegas, Stays in Vegas;” and good for them. Reno should get something going like, Go Big in the Biggest Little City or Go Home…because that is exactly what these guys did.

    I love the fact that Reno as a city can pull off something like this. I mean where else are you going to see some guys base jumping off of a giant ramp located on top of a tall building with skis on? Warren Miller should be proud. 

    Of course, the video speaks for itself, and you can check out more base jumping videos here. I just hope this means Reno-Tahoe is going to have a ripping ski season because I am praying for snow.

    Also, here are some sicko pics courtesy of the RSCVA.

     

     

    Improvisation for Business

    “For Twelve Horses, social networking is not just an area of commercial expertise, it also helps employees foster the group mind that is essential for any team to perform at its best.”

    A few months ago, Twelve Horses took part in a series of improvisation workshops designed to help employees stretch their minds, and become more adept at strategic thinking and concise communication. The world of web technology is highly competitive and things change rapidly, so it helps to stay in shape. These workshops were led by Michael Bonifer, a dynamic individual who has enjoyed a rich career in new media, entertainment, and technology, and who recently authored GameChangers, a book about improvisation for business.

    Improvisation for business draws upon the fact that business is dynamic, ever-changing, and filled with unique moments requiring original responses. Whether you are going through an RFP process, pitching a new product to a prospect, or putting together a plan internally with a team, one must be able to think on their feet and draw upon the collective intelligence of the group.

    Bonifer takes the practice of relationship building in the business environment, and carries it to a hypothetical stage. Participants are not equipped with scripts, but instead are given a framework or an idea from which to operate. Improvisation techniques are used to seek out solutions to complex problems. While you do act out certain scenarios, the exercises are not about scripting or acting in the sense of deception. Improvisation for business is about performing at your best.

    Does it take courage? Will you feel challenged? Will you at moments feel outside of your comfort zone? The answer to all of these questions is, yes. But in the end you will be rewarded with a greater sense of self and the career in which you operate. You will find yourself in more control of the day-to-day scenes of business and life. You will be able to better understand and guide how the scene is developing before the story is already over.

    Business is competitive, erratic, sometimes volatile, and always changing and evolving. To adapt, differentiate, and deliver exceptional results, employees must be able to reach beyond conventional methods of engagement and operate in the moment. Improvisation for business will help your organization identify its strongest representatives, uncover problem areas, and help employees recognize strengths they were not readily aware of or given the chance to explore.

    If you would like to hear more about the process to decide if it is right for your company give us a shout. We’ll be happy to tell you more.

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    Tampa, Florida: A Lush Life

    What can I say, there has been a lot of this lately. But being new to Tampa, Florida, it is nice to at least be making some friends that are encouraging it.

    A few places that I enjoy around Tampa for hanging out, grabbing some food, and tossing back a few are:

    Mangroves: A hip little joint in the SoHo district of Hyde Park. They serve good food, and after 11pm the DJ thumps some beats upstairs if you want to get your groove on. This is a good place to find out if your wardrobe has fallen out of fashion.

    Fly:  Located in downtown Tampa not far from the theatre, this has a great little outdoor deck upstairs with seating area and bar. Downstairs the ambiance is cool and the food is excellent. You can choose to sit inside or out.

    Mad Dogs: Don’t let the Irish pub theme fool you. This place has amazing food, great wine, and of course, plenty of different beers to choose from. The vibe is great. People come riding in on bikes, walking with dogs, or in shiny luxury vehicles. In each case, no one is disappointed.

    Ceviche: If you are looking for a great Tapas bar and restaurant then check out this place. A relaxed atmosphere, good sangria, and great food. It is quite difficult to decide what to get.

    Byblos: Think spices, soft pillows, and a warm ambiance; oh, and also really good traditional Lebanese food. I’ve enjoyed my fair share of eastern food, and Byblos definitely ranks at the top. Stick around for the belly dancing while you puff away on your hookah.

    The Rack: This one doesn’t have its own website, but you can Google the location. The reason why I include it is because of its rather strange combination of billiards and sushi. You first thought might be, “frightening,” but the sushi is actually really good even if it does come with a sports theme. If you don’t mind being in the midst of cute college girls and male football enthusiasts, while you savor some good sushi, then this is the place.

    Obviously, there are many more places that I have been and need to visit, but these are some I definitely recommend and would patronize again. Hopefully by the time you’ve checked these off the list I’ll have some more for you. Until then, enjoy! 

    RLife: LinkedIn

    David LaPlante and I contribute a monthly article centered around technology and the web to RLife, a lifestyle magazine distributed in the Truckee Meadows. This article appeared in their November issue:

    Are You LinkedIn?

    linkedin Connecting with people in Northern Nevada occurs in many different ways and in many different places. Whether it happens through a First Thursday event at the Nevada Museum of Art, a networking event sponsored by a local organization such as EDAWN, or on a chair lift at Mt. Rose Ski Resort, these connections can prove invaluable. A memorable meeting or a quick handshake can lead to lasting friendships, new business opportunities, and alliances that can benefit you as an individual, as well as the larger community.

    The only limitation to traditional networking is that you can’t be everywhere at once. It would prove very difficult to make a lasting impression on someone, or build a new relationship, if you are not there, especially if that person lives outside of the Truckee Meadows. The best way to overcome this hurdle (yep, you guessed it) is to go online; but you have to know where to look.

    LinkedIn is the place. It is a social networking site primarily for business professionals. It is helping millions of people connect and stay connected with colleagues and cohorts all over the world. What’s great about LinkedIn is that it’s really easy to join the party. What’s even better is that it’s free.

    If you hop online and head over to www.linkedin.com the first thing you will be asked to do is create an account to join. Don’t fret about it. The reason why you are asked to join is because you can’t be a part of a community of users unless you are one yourself. Create an account, import the contacts you do have, and then watch what happens. Before you know it you are sending and receiving invitations to link up to people you met back in high school, knew at your first job, or always wanted to know but never had the chance.

    Of course, we all know that success in business is the not-so-secret-sauce of a few fundamentals – skill, tenacity, luck, that BIG IDEA, and the ability to build a significant social network. LinkedIn helps primarily with the latter, but you really need some of the other components to get the most out of it. First and foremost, you have to create a substantial profile. Speak to your strengths and skills and demonstrate your accomplishments. Ask colleagues for recommendations, and offer to give them one as well. Remember, what you are establishing here is a representation of yourself and your personal brand. How do you want people to perceive you?

    Many of LinkedIn’s features are very helpful for building your network, but you have to actively use them. On the homepage, LinkedIn continually updates you on who has looked at your profile. It also provides helpful suggestions of people you may know, and gives you the opportunity to contact them or get introduced by someone else. Furthermore, you can explore the connections of those you are linked to, and then decide whether or not you would like to get introduced to them. You can see how your social network can quickly grow and grow.

    There are countless stories of people using LinkedIn to reconnect with old acquaintances, find new jobs, conduct valuable market research, and gather important information. But again, LinkedIn will only work as well as you want it to work. You wouldn’t expect to meet many people at an event if you sat in the corner and didn’t talk to anyone, right?

    Even if you decide not to be very active at building your social network through LinkedIn, there is still another added benefit. It will quickly, easily, and cost-effectively give you an online presence. If someone searches your name using a popular search engine like Google or Yahoo, chances are they will find your LinkedIn profile, and in today’s business climate, extending and enhancing your personal brand online is very important. Don’t believe it? A quick search on LinkedIn for Northern Nevadans in the 89501 zip code shows that at least 500 or more professionals in our area who think so.

    So, come online, create an account, and connect. Don’t be the missing link.

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    Tampa, Florida: Getting Settled

    It is hard to believe that it has been almost 3 months since I left Reno-Tahoe, but time flies when you are busy getting on with it. What is even more surprising, however, is that I have not yet done a real blog post on my new locale. But first a word from the Florida Gators.

    Okay, here we go….

    Tampa, Florida

    Tampa, Florida encompasses much more than a cartographer’s little star would imply. The city draws its strength from the fact that it is situated on Tampa Bay, which constitutes a 400 square mile basin fringed with white-sand beaches, dotted with islands, and fed by channels and rivers. Because of Tampa’ Bay’s unique geology, it has become Florida’s largest port, carrying more than 50 million tons of cargo per year. It has also served as a destination for ancient tribes, Spanish conquistadors, Civil War troops, Spanish-American War battalions, entrepreneurs, and of course, “snowbirds” escaping the colder climates of the north for the warmer retreats of the south. Suffice to say, each faction has left its own mark on the city’s history and evolution.

    Tampa contains some very distinctive neighborhoods that have evolved over time due to ethnicity, affluence, and geographic position. You have Hyde Park, SOHO, Palma Ceia, Channelside, Davis Island, Rocky Point, and others. But one clear indication of this is Ybor City.

    Ybor City

    Ybor City was once the cigar-making capital of the world. This phenomenon brought on an infusion of Cuban, Mediterranean, and European culture that melded together to create a unique and vibrant area filled with excellent restaurants, live music, and beautiful architecture. Imagine old red brick buildings, mixed with classic European construction, set against the backdrop of rusting tankers resting in the water next to a modern city rising into the sky.

    Something especially interesting to me are the social clubs that dot the downtown district. In the early 1920s, social clubs served as the heart of the community. It was where members went on the weekends to dance, get married, receive medical attention, or just hang out over cigars and dominos. Nowadays, the surviving social clubs hang on with the help of their historical designations, donations, and a constant stream of events. Walk around inside, for instance, the Centro Asturiano or the Cuban Club, and you will discover beautiful theatres and ballrooms made of materials that are no longer affordable or readily available.

    The Tampa Bay Hotel

    Another place recently visited that I found very interesting is The Tampa Bay Hotel and the Henry B. Plant Museum, located on what is now the University of Tampa’s campus. It is an incredible building that combines Moorish architecture with a Victorian, European style that seems more applicable to some foreign land. Even now the lights burn bright with old Edison electric filament bulbs, and the rooms are decorated with furnishings that came from Paris in 1891. At one time, Teddy Roosevelt relaxed there as he and the rest of his Rough Riders readied for the Spanish-American War.

    So Much More…

    Of course, Tampa has much more to see and experience, and I will have to cover those in subsequent blog posts. Needless to say, it is proving to be an interesting place with much more depth than I would have ever originally guessed. Stay tuned for more! In the interim, here are a few pictures that I have gathered thus far.

    Web 2.0: Alive and Well

    Like it or hate it, Web 2.0 is a term that is widely used. Marketers and industry folks use it all the time to describe web-based communities and social networks. And if Facebook’s recent valuation is any indication, things appear to be going quite well for this type of web development. Something more exciting than that, however, is Google’s recent announcement of OpenSocial. I’m sure someone out there is just barely containing themselves from labeling this recent development as the coming of Web 3.0. Regardless, it does have some pretty profound implications for businesses of all types.

    What is OpenSocial?

    According to Google, “OpenSocial provides a common set of APIs for social applications across multiple websites. With standard JavaScript and HTML, developers can create apps that access a social network’s friends and update feeds.”

    What does this mean to you?

    When you develop a web application you will have the opportunity to get much more out of your investment. You will be able to place this application on multiple sites to reach many more customers.

    As an example, think of a resort destination that provides users with an application that allows them to rate their favorite places, share pictures and video, and even meet up. OpenSocial would allow this application to be used across multiple social networks like MySpace, Facebook, and LinkedIn, as well as other communities and even blogs.

    I can already sense that some marketers out there are getting concerned about their web analytics. My advice – don’t worry about it. You will introduce your brand to more people than ever before. In fact, you’d probably see your web traffic go up. Go to where the audience is, don’t wait for them to come to you.

    Of course, it is still early in the game for OpenSocial, and it depends on if everyone decides to play nicely together in the sandbox. Either way, it is something we will be watching and you should start thinking about when it comes to your online marketing strategy.

    Google has certainly been thinking about it for a while.

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    Social Networks

    This is a great post about social networks and really points out the control and choice that people have when it comes to consuming information and forming relationships. For me, it also points out fundamental problems with so many company’s social marketing strategies. The idea that you can simply create a blog and people will come and read it, push out a podcast and throngs of individuals will come clamoring to listen to it, or upload a video to YouTube and expect thousands to come watch it is mistaken. It is more of a conversation than that. People interact with people, not faceless businesses. It requires active participation, and you must add value in some way. From an ROI perspective, it may not behoove you to participate. The question of whether it should be a part of your marketing budget really depends on your product and service offerings, what you are trying to achieve, and who your audience is.

    However, from a personal and professional development standpoint, especially if you are in marketing, advertising, or pr, it is extremely important. What do you see when you Google yourself? Not much? That probably doesn’t help you in a business climate that increasingly relies on the web. Social networks offer the ability to dramatically improve your personal scalability. In addition, you will get to meet people you might not have otherwise met, and have the chance to learn more than you would have ever expected. You will grow your personal brand and while doing it, guess what, you might also find the right opportunity to introduce the brand that cuts you your paycheck.   

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    Be the Change! Share the Story!

    On occasion I receive requests to do text link advertising or promote something lame on my blog, but when I was recently contacted by Cory O’Brien from Guerilla PR about a new school video contest called “Be the Change! Share the Story!” it gave me pause. It seems like a worthy effort; therefore, I will encourage you to visit Quantum Shift TV ( http://www.quantumshift.tv/schools) to learn more about a cool contest to empower students and raise awareness about social and environmental projects.

    Be the Change! Share the Story! challenges students in grades 1-12 across the United States and Canada to create and document their social and environmental projects on film. Besides helping to make a difference in the global community, winning schools will receive over $200,000 in cash and educational resources.

    Students will document their progress in two short videos, and then the videos will be voted on by the students themselves, with an entertaining puzzle game woven in to encourage them to learn more about each other’s projects.

    For more information, please check out the electronic press kit at http://www.quantumshift.tv/schools/press/ There you’ll find the official press release, videos, images, embeddable media, sample stories, and more.

    Cashiers, North Carolina

    It has been an awfully long time between posts, but the slings and arrows of work and life have had my typing fingers focused on other items. However, these same hands did manage to steer me in the direction of Cashiers, North Carolina this past weekend for a long overdue visit to a very special place I first came to know as a small child.

    Despite the fact that the southeast is experiencing a drought of which I have not seen in my lifetime, the fall colors were still quite beautiful, and it was invigorating to get out on the trail and do some exploring.

    I took a walk down memory lane by choosing to do the Chimney Top Trail that starts right out of High Hampton. I used to do this trail quite frequently with my parents, so it was nice to reflect upon those simpler times.

    Instead of the pungent smell of sagebrush that I grew accustomed to living out west for almost ten years, my nose was greeted with the deep organic smell that is indicative of the Appalachian Mountains. It is said that the Appalachian Mountains are the oldest in the world, so needless to say they have had adequate enough time to develop their fine vintage aroma.

    The trail is a mere 1.6 miles with a little scrambling across some granite faces at the top. The views are subtle and beautiful, and the whole jaunt makes for a relaxing day. Best of all, if you are in the area during peak fall season you’ll find that this path is far less traveled by.