This morning I had the opportunity to sit down with one of our resident Search Engine Optimization (SEO) extraordinaires, Mr Eric Morgan. The guy practically drinks Google Juice for breakfast, so I figured he would have some interesting information about SEO that I could share with you. Eric works out of our Salt Lake City office, so what transpired was a little phone interview on the current state of his practice.

How long have you been in the SEO game?

I’ve been working on SEO for 8 years.

How do you get into it?

My mother-in-law asked for some help on her adoption site, and I wanted to drive more traffic to it. So, I started researching how to get that done. It was then that I realized I could make a living doing it.

What are you currently working on?

I feel very fortunate in my position with Twelve Horses because I get to work on a variety of different clients. Many SEO managers work on just one specific industry where I get to be exposed to a lot of different companies.

For example, ski resorts like Alpine Meadows, Homewood, and Heavenly are definitely fun. I’m also working on Solera Networks, which is a company that provides network monitoring services and network appliance products. It’s a unique challenge because their products and services are new and relatively unknown, so I can produce some real results for them by building up their rankings from the ground level.

Uppercase Living is another one. They do vinyl lettering for home decor, which allows you to decorate your home for very little money. It is an exploding market, and they are probably the biggest player in their industry. Finally, another example is Set Point. They do industrial automation for faster and efficient manufacturing processing.

Wow, you really are working with wide array of different industries. How does a company like Set Point benefit from SEO?

You’d be surprised at the amount of people that are researching what Set Point has to offer. It really opens your eyes to how many people are typing in terms like, ‘custom automation solution‘ or ‘industrial automation‘ to improve their business. Where I come is helping make sure they get introduced to a company like Set Point.

What tactics are producing the best results for your clients?

Link building has the biggest impact on SEO, specifically from bloggers and copywriters. It also really helps to get fresh content on new topics, which in turn expands their website. Another one that you may find surprising is educating the client on SEO. Ingraining these fundamentals, truly getting the client to think in terms of SEO, makes a huge difference when they go to make changes to their own website or blog. It is often things they do every day that can make significant impacts on SEO.

What are some common mistakes that businesses make when it comes to SEO?

Biggest one is they fail at the very basics of SEO…ones that are well known. For example, the first thing we fix are title tags and meta description. The next thing we find is that companies did not do their keyword research well enough. That, or they focused on keywords that are not obtainable, do not represent significant enough search volume, or they are simply not relevant.

Others common mistakes are embedding text in graphics, which the search engines cannot see.

The URL structure is another fundamental mistake in the sense that they just don’t take it into consideration. Search engines don’t index dynamic pages as well as static pages. Also, I will often see random variables in the url as opposed to logical words that pertain to the specific page and company offerings.

How does SEO relate to website architecture?

That is another common mistake. Companies focus on just SEO, but if the traffic is being directed towards poorly constructed pages then they don’t convert. If the customer is directed towards a web page that has nothing to do with what they are looking for, or if it is too confusing, then you lose them. But if they are directed towards a well-constructed web page that is optimized to encourage them to take an action on the website, the chances are much higher that they will.

How often do use PPC or SEM in combination with a SEO strategy?

It is ultimately up to the client and their budget, but about 65% of our client are engaged in both.

Why is it important to do both?

As long as it has a positive ROI, why wouldn’t you do it? But many people think that PPC will help SEO ranking – they are not directly related. Where it helps is keyword research and retooling the website to better handle those conversions. It also helps test specific keywords up front instead of getting 3 or 4 months down the road with an SEO campaign and finding out that those are not the best words to focus on.

What are some new tactics that you are employing and testing?

Lately, we have been doing a lot of testing with bloggers and link building; interlinking where we make sure copy is linked to other pages within the website. This has also had a big impact on persuasion architecture.

How do you stay informed about SEO?

Mainly from other blogs and website such as SEOMoz, Marketing Experiments, Marketing Sherpa, and Grokdotcom.com. But there is no better way to stay informed, especially about your website, then practicing SEO, studying the results, and rinse and repeat.  I like to focus on experimentation, trying new things and constantly assessing what works and what doesn’t, and then applying those strategies to other websites.

Has there been any news lately that has gotten you excited about the industry?

The news that Google can better index flash files is pretty cool, but it still has a ways to go. Google Adwords has started to release search data through AdWords, where before you could only get that through WordTracker. But the fundamentals have not really changed that much.  Trends come out like social media marketing, but it is still the same fundamentals such as link building, html, and content. Often companies just don’t focus on the basics and instead get caught up chasing the latest fads that are kind of worthless in many instances.

What is the benefit of a business outsourcing SEO as opposed to doing it in house?

What you should get by outsourcing SEO is not only a deep level of experience with what works and what does not, but also a clear set of deliverables, a dedicated resource, and a fundamental understanding of web design and web architecture. Not only that but also how to effectively convert qualified traffic, and finally, how to interpret the analytics and create a dashboard that serves as a guide going forward.

It takes time, patience, and perseverance, and frankly, not everyone is cut out for SEO, but I enjoy it. It’s great to see results!

Eric Morgan can also be found blogging on SEO and web related topics at Marketing Morgan.

We never get this from our clients when it comes to their online marketing initiatives…never! Happy Friday!

These days I’d be surprised to find a person in charge of a company’s marketing who didn’t know the pros and cons of Flash. (Even though I still come across websites built entirely in Flash, which is awful for search engine optimization). However, I’m not sure they would necessarily know the benefits of Flex and how it relates to Flash. Let’s take a closer look.

Flash

Flash is great for designers who are looking to create graphics and animation. They can building everything from the ground up to create:

• Visually stunning web pages with capabilities for intermixing rich media such as video, graphics, and animation.
• Interactivity that is persuasive and creates a positive user experience.
• Flexibility for use in many different business applications.
• Extensibility for use in different platforms and devices.
• Small file sizes for quick initialization and load times.

Asynchronous Flash and XML give you greater control over applications, and it can also be used to trigger additional interactions, launch supporting communication channels like email or sms text messages, and store valuable data for reporting and analysis.

Early on, Flash presented many positive use cases but faced significant hurdles dealing with compatibility and lack of installs amongst personal computers. These days 98% of computers have Flash installed, and it works seamlessly with a variety of different programming languages and devices. Furthermore, recent news from Google reports they have made significant steps towards improved Flash indexing for search engine optimization (SEO).

Now enter Flex.

Flex

Think of Flex as Flash for web developers. Instead of using it for visual design, Flex is better suited for business applications that require data manipulation and visualization. It has more components than Flash for achieving this, and the resounding feedback from our Technical Services team is that it is much faster and easier to use. Flex can integrate into any database or work with any web programming language. Flex is a framework for Flash, so you can build something in Flash and then export it as a Flex application. It will work with Mac or Windows, so you don’t have to create separate versions to work on both.

Part of the framework of Flex is that it gives you a lot of different libraries that are at your disposal. For example, Flex easily consumes RSS and XML to parse the feed to display whatever information is needed. This is great for something like a widget where you would want it to check for the most recent information to display.

Sound complicated? Here are a couple of use cases to give you a better idea.

Kiosks

One of the ways Twelve Horses has been using Flex is for Kiosk interfaces. It works very well for getting things to work like.

• Touchscreen Technology
• Text to Speech
• Ticket Scanning
• Credit Card Scanning
• Printing
• Braille and ADA Compliance

Flex also works well for the backend management of the Kiosk. You can check the status of the Kiosk, as well as update it with new content from anywhere in the world. Because all of the interactions with the Kiosk are fed into a database, you can also use it to run reports based on customer behavior and total sales generated.

Project Management

Because Flex does a great job of visualizing data, it works really well for running visual reports like Gannt Charts and graphs related to new business, productivity, status, resource forecasting, profitability analysis, and so on. Combine this with the Salesforce.com toolkit for Flex, and now you can pull data through their API for any object in Salesforce.com. Ordinarily you have to build all those functions into the application, but instead it is done for you. Combine Flex with Adobe Air, and now you have a desktop application that is easily deployed across the entire organization to facilitate everything from time entry to new business opportunities.

As you can see, Flex is another great tool in our quiver of programming languages and frameworks to pull from. It is fast, flexible, and capable of being customized for a variety of different business applications. Contact us to find out how we can further integrate your online marketing endeavors with Flex.

For those engaged in or planning to implement email marketing campaigns, please be advised that new rule provisions pertaining to the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 (CAN-SPAM) go into effect today. Twelve Horses recommends consulting with your own legal counsel to determine how these rules specifically impact your email campaigns. However, we would like to provide you with some more information. Below is a summary of the Federal Trade Commission (FTC) approved rules.

(1) an e-mail recipient cannot be required to pay a fee, provide information other than his or her e-mail address and opt-out preferences, or take any steps other than sending a reply e-mail message or visiting a single Internet Web page to opt out of receiving future e-mail from a sender; (2) the definition of “sender” was modified to make it easier to determine which of multiple parties advertising in a single e-mail message is responsible for complying with the Act’s opt-out requirements; (3) a “sender” of commercial e-mail can include an accurately-registered post office box or private mailbox established under United States Postal Service regulations to satisfy the Act’s requirement that a commercial e-mail display a “valid physical postal address”; and (4) a definition of the term “person” was added to clarify that CAN-SPAM’s obligations are not limited to natural persons.

How does this effect you?

As long as you are sending permission-based emails, and your opt-out pages are in compliance, you have very little to worry about. The 10-day mandatory opt-out requirement is still in place, and the Commission determined not to “designate additional ‘aggravated violations’ under the Act.” But you need to be sure you are in compliance. Here is some more information as it applies to the above provisions.

1. The first provision deals with Unsubscribe Requirements. If you require your customers to visit more than one web page or enter a password to unsubscribe from your email list then you are not in compliance. In addition, a recipient cannot be required to provide anything other than their email address. This means you cannot ask for their physical mailing address or request a fee.
2. The second provision addresses the Definition of a Sender. If your company engages in affiliate marketing and sends email campaigns representing more than one brand, there must be a designated lead marketer. In other words, whomever is listed in the “From” line is the designated sender and the one who manages the unsubscribes. Agencies who send email campaigns on behalf of their clients or partners should also pay careful attention to this.
3. The third provision is fairly minor but indicates that you can now list a PO Box as a valid physical address.
4. The fourth provision clarifies the definition of a “Person.” The FTC has made it clear that no organization, association, group, or non-profit is exempt from the rules under CAN-SPAM.

The FTC also made it clear that the same rules apply to any “Forward-to-a-Friend” action. Furthermore, there has been clarification of “transactional or relationship message(s).” If a customer unsubscribes from your list, this applies to any additional email that is ever sent from your brand in the future. This means making sure your data is clean and synchronized and replicated across all departments within the organization.

Hopefully this helps you take the proper course of action regarding your email marketing endeavors. If you need any assistance with your email campaigns and/or the management of your data please feel free to Contact Us.

We live in uncertain times. Volatility in the market place caused by inflation, the mortgage crisis, and rising fuel prices have placed considerable downward pressure upon the average consumer. These factors have a direct impact on the bottom line of most businesses, and play a significant role in how marketers allocate their budgets. Now more than ever sales and marketing strategies must achieve the greatest reach and return on investment possible.

Print buys and traditional media spends require considerable investment and frequency to produce results. Not only are they expensive, but they typically limit engagement to direct pitches as opposed to two-way dialogues with customers. While metrics such as circulation, GRPs, and Nielsen ratings are good, they are hardly exact. Coupons, barcodes, and phone numbers can be put in place to track return on investment, but what if the amount of people that are actually seeing and using them is going down?

Everywhere you look these days you read headlines like:

Top 100 Advertisers Shifted $1 Billion To the Web Last Year At The Expense Of TV And Newspapers

Implosion: Newspapers Down 12.8% In 1Q

Auto Industry Revs Up Online Spending

Anheuser-Busch Looks To Slash Costs, But Not Marketing Spend

Major brands are shifting their marketing and advertising dollars to the web because, why?

• The Web is THE source for information and interaction.
• It represents the largest consolidation of customers with expendable income.
• You can reach customers at the point of making a purchasing decision.
• The online shopping experience is more valuable because of product comparisons, ratings, and feedback.
• You can engage your customer on a personal level and have meaningful dialogue that forms a positive relationship.
• The scale and extensibility of the Web, and web applications, is practically boundless.
• You can target campaigns based on niches, social networks, groups, keywords, customer type, and geography.
• Creative and messaging can be dynamic, interactive, and actionable.
• Companies are not bound by 3rd-party deadlines and campaigns can be launched quickly and cost-effectively.
• It is easy to append, shift,  and replace an online marketing campaign at any point in the cycle.
• The shelf life of a web page, blog post, video, or campaign is potentially limitless.
• And most important of all, you can Track, Measure, and Analyze everything.

Josh Bernoff from Forrester Research recently stated, “In the last recession, online spending cratered along with the rest of the advertising industry. But since interactive marketing programs are now fueled by measurable results, not dot-com madness, we believe that they can thrive in a recession.” Bernoff added, “Social applications in particular, such as communities and social networking sites, are cost-effective and have a measurable impact on prospects’ decisions in the consideration stage, which will be important to companies under recessionary pressures.”

Enter Social Media Marketing:

Businesses are increasingly realizing they can start a business blog, build out a YouTube channel, and join a few social networks for a fraction of the cost for a TV ad; and there is an audience. Joe Mandese, editor of MediaPost recently cited a study stating, “for adults 18-34 – social media now is the dominant form of personal communication media, with 85% of this influential demographic group relying on one or more Web 2.0 platforms to stay in touch with others.”

I guess you can call it Viral Marketing…if you want.

What has long been described as viral or buzz marketing is really the practice of getting customers to take action on a particular message by consuming it and passing it on. Because of the extensive reach of the web, a successful campaign can achieve tremendous success for your brand. But how does that relate to ROI? How much does a friend cost or a video view worth? The answer is, it depends. It depends on what you do with the relationship. Did you capture an email address from a sign up form? Did you overlay a link in your video that directed people to shopping cart for a particular product? Did it inspire enough motivation for someone to come down and test drive the latest model of car? Social marketing must consider all of these aspects and then some.

Some Words of Caution:

There is a right way and a wrong way to delve into the practice of social media marketing. If you do not have a clear strategy combined with a creative delivery your campaign will fail. People will not immediately eschew a social campaign because it is a business, but they will have higher expectations and be hyper critical. A few things to consider about a social marketing campaign:

• It must be clever, and it should resonate on a psychographic scale.
• It should be architected to persuade customers down a certain path but never force them.
• It should deliver on its promise.

As the Social Graph demonstrates, not only are you going where your customers already are, but you are giving them the means and the reasons to come back to interact with you. Done right, not only will it raise brand awareness, but it will also boost revenues by increasing direct and indirect web traffic.

Move Forward or Fall Back.

In an uncertain economic climate it is typical for many businesses to batten down the hatches and wait out the storm. They become conservative and unwilling to experiment. They worry that any marketing efforts will simply fall on deaf ears. These are legitimate concerns. Fortunately, the evolution of web applications, and our ability to get a message out quickly, cost-effectively, and with the right measurement tools in place means you don’t have to bind your hands with complacency. You can proactively get your message out and build your web base. Test, Tweak, Rinse and Repeat. Find the people that are searching for what you have to offer.

If you would like more information on social media marketing Click Here or Contact Us.