Anyone who works within the mobile marketing field knows that there are certain limitations when it comes to engaging and communicating with customers. These limitations are primarily due to carrier restrictions and the technologies that go into mobile devices. Through our membership in the Mobile Marketing Association and our work within the mobile marketing field, we have seen some dramatic improvements over the course of just two years; but the industry still has not taken off like people expected it.

A couple of months ago, every single Twelve Horses employee received an iPhone. During that time, it has been such a pleasure playing with it and discovering what it can do. Of course, there are limitations with it, and you can read a billion blog posts about the things it won’t do but people wish it did. But for any of the faults one might find, they are far outweighed by the leap in mobile web browsing Apple made with the iPhone. It truly is fantastic, and the fact that it also works as a phone, iPod, and video player is just icing on the cake.

How the iPhone will change the mobile marketing landscape is still to be determined, but there could just be a mobile revolution on the way.

Google Analytics, Google Adwords, Google Alerts, Google Reader, Google Calendar, Google Maps, Google Webmaster Tools, Google, Google, Google, Google.

Okay, now that I’ve got that out of my system, I though I’d share this great little video (see below) that friend and fellow horsemen, Josh Kenzer posted up on his blog, Radical Behavior. It is an informative little piece on the benefits of using Google Docs.

Having Twelve Horses employees working from places like Dublin, Ireland; Atlanta, Georgia; Tampa, Florida; Phoenix, Arizona; Salt Lake City, Utah; Reno and Las Vegas, Nevada; and Lake Tahoe, California requires online tools that help us collaborate. Whether it is managing certain aspects of production, compiling feedback and ideas in one central repository, or editing a document in real-time, things like Base Camp and Google Docs really do the trick.

The following article was written by Twelve Horses for the local Reno publication, RLife magazine. Keep in mind that it was written for a wide audience, many of whom might not understand what search engine optimization (SEO) and search engine marketing (SEM) entail. If you are looking for greater specifics then you might be interested in reading this recent SEO and SEM press release or Contacting Us.

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The other day, I was preparing to leave my house for work when I heard my dog begin to bark. This was followed by the familiar sound of something smacking the ground. Concerned that something was awry, I hurried outside to see what was upsetting Goose. There, in all its yellow glory was the guide of all guides, my conduit to all the pizzas and plumbers that Northern Nevada can serve up. It was my brand new Yellow Book.

I brought it inside, and then began to ponder what to do with this enormous paper weight. Would my life be incomplete without this directory, or could I afford to feed it to the recycling bin?

What was really going on in my head was the evaluation of the World Wide Web today. Did I feel confident that I could find whatever I needed in Northern Nevada simply by searching for it online? My conclusion was “sort of” because the reality is that online search is only as good as those who want to be, or know how to be, found.

As more websites are created, and more people get in the habit of searching for what they want online, appearing in the results of search engines like Google, Yahoo, or MSN becomes increasingly important. But how does it work? The most important part of the equation is to understand what keywords people like us are using to find things.

For example, one of the things that Reno can boast is an exceptional array of diverse and delicious restaurants. You probably know that if you live here, but you might not get that impression from searching online. Why? Because either there are not a lot of individual restaurant websites, or they are not designed for search engines to find them. But people are searching. Web-savvy locals are comparing eateries before booking a reservation, and visitors are researching dining options for their vacation; and it all starts with the words they know. They open up their favorite web browser and type a keyword or keyword phrase like “reno dining.”

When I typed in “reno dining” Google kicked back 2,170,000 results for me. Whew, that’s a lot! Why so many? Well, the first thing the search engine does is look for websites with the specific phrase of “reno dining” and then the keywords of “reno” and “dining.” We don’t really have to be concerned with all of the results because those that appear first are what the search engine considers to be most relevant. Of course, it is not a perfect system because it is built by humans and manipulated by humans, but what is really cool about it is that it is in large part dictated by you and me.

The search engine places great importance on how keywords are used throughout the website. If these keywords don’t match up to what we think they should be, then you and I don’t find it and they can’t get our business if we don’t know they exist. Another factor is how many inbound links the website receives, and what the qualities of those websites are. If reputable websites within the greater online community are not linking to a particular website then the search engines assume it is not as important. Finally, the search engines also take into account how individual users have interacted with the site in the past, which includes the amount of time people like us have spent on the site and how many clicks of the mouse the site receives. If you are interested in more information about natural search try Googling the term, “search engine optimization.”

The power of search is only as powerful as the people who use it. In the end, I decided to keep my Yellow Book because I don’t think we’re completely there yet. There is still a large customer base that is not in the habit of using the Web to find what they’re seeking. In addition, there are a lot of small businesses out there that have not yet begun to explore the benefits of a web presence. What’s exciting, however, is that it’s getting much easier and cheaper for businesses to get online as new types of software tools are designed and built. For example, look at WordPress.org. WordPress is empowering millions of people by giving them the tools to develop their own websites, which can then be found by the search engines.

So, I reluctantly stuffed my Yellow Book away in one of those drawers you reserve for stuff you don’t really want to deal with or see. I probably won’t pull it out again before the next one comes, unless, of course, I need to order a pizza.

This past Friday was a little different than usual. It seemed normal at first as we gathered in the conference room, patched in the rest of the offices, and waited to hear what our CEO, David LaPlante had to say.

• He gave us a rundown on the recent progress we have been making.
• Announced the addition and promotion of some folks.
• Told us that we were going to be expanding our Salt Lake City office, as well as Las Vegas, Phoenix and Atlanta.
• Complimented us on what a great job we were all doing.
• And then he paused….

Suddenly, Martin Gastanaga, our COO wheeled in a giant box filled with individually wrapped presents. As they were being passed around, some of us were shaking our’s trying to figure out what it was; meanwhile, others were patient. But once we all had one we collectively tore into them. What was hidden beneath the paper was indeed an exciting surprise!

Every single member of the Twelve Horses team received a shiny new iPhone!

After things quieted down David closed the meeting with one final statement –

Go Play. Go Create. Go Make Them Better.

I can’t wait to see what our developers, designers, marketers, and general technologists come up with. For me, I’m looking forward to showing off my You Tube videos and Flickr photos.

Yeehaw!