All posts by Robert Payne

Multichannel marketing and communications professional with a proven ability to deliver award-winning campaigns that inspire action from difficult to reach and discerning audiences. • I’ve exceeded benchmarks time and again across programmatic and social media buys. • Empowered sales teams with tightly integrated lead funnels and lifecycle management solutions leveraging Salesforce.com. • Know how to craft a compelling narrative and have won over a dozen video production awards in the past 5 years. • Served on both the interactive agency and client side, and I am a highly capable sparring partner for any marketing professional whether B2B or B2C. Most recently, I helped the Georgia Department of Economic Development attract new business both domestically and in 12 strategic markets around the globe. In the 7 years I ran Georgia’s global marketing efforts, we were selected as the #1 State for Business by Site Selection magazine, and its database of site consultants, for an unprecedented 7 years in a row. Jobs and investment grew steadily YOY due to a healthy pipeline of prospects. In addition, the Department’s commitment to marketing over that same period of time grew more than 300% because the ROI was clear and measurable. I also managed a team of 5 and 4 agency relationships for interactive, pr, traditional and video production. My online marketing career started with the direction of email marketing and web campaigns for Mandalay Resort Group, resulting in several awards for creative execution and exceptional return on investment. This caught the attention of the interactive marketing company, Twelve Horses where I directed their corporate marketing, advertising, and public relations efforts, as well as provided strategic consulting for travel/tourism clients such as Park City, Heavenly Mountain Resort, and America’s Adventure Place. Leveraging my experience with media and multi-channel marketing technology, I went on to lead the marketing and branding initiatives for SAXOTECH (now NEWSCYCLE), a global provider of content management platforms, circulation systems and advertising solutions for the media industry. I’ve worked in sales, marketing, advertising and public relations for a variety of other companies, including Switchback PR & Marketing, Stoel Rives LLP, Preferred Capital Corporation and Patagonia. I have an MBA with a specialization in Marketing and a BA from Clemson University. Side hustle: My photography has appeared in countless ads, brochures, and marketing campaigns.

Technology Company of the Year

As tired horses feebly found their way into the office this morning, there was little surprise as to why they were a bit sluggish. Yesterday, Twelve Horses was honored with the “2007 Technology Company of the Year” award in Las Vegas by the Technology Business Alliance of Nevada (TBAN).

It was a great event, and a huge thanks goes out to the Officers, Directors, and Members of TBAN who nominated and elected us. Furthermore, none of it would be possible without an awesome team of talented employees, customers who have been with us since 1994, and an array of partners who have supported Twelve Horses going back to the early days when we were Aztech Cyberspace.

We are not only honored, but thrilled, excited, proud, stoked, fired up, and above all – humbled. The fact is there are many cutting edge technology companies in Nevada that are doing impressive work and collectively elevating the tech environment of the state. They are here for a myriad of reasons, but suffice to say, it is because Nevada is a great place to do business.

So, why did we win? Well, you can read what the president of TBAN had to say in the press release. Clearly, it has a lot to do with the type of web development Twelve Horses is doing, as well as the length of time the company has been in business. But from my perspective, there is more.

Part of TBAN’s mission focuses on “supporting and expanding technology in Nevada.” Twelve Horses is involved in numerous community organizations that center around technology, marketing, design, education, and economic development, but one organization in particular, which has really grown in significance in recent time, is the Nevada Center for Entrepreneurship and Technology (NCET). David LaPlante, CEO of Twelve Horses serves on the Board of Directors as chairman, and I know he has put a lot of personal and company time and energy into seeing the organization flourish.

David LaPlante is what I would call an extreme advocate of technology in Nevada, and you would not believe the amount of energy he puts forth in driving it. Between myself and social marketing manager, Leilani Schweitzer, we have an incredibly difficult time just keeping up with him and his schedule. It is INSANE. He is not the only one either. His partners, Steve Spencer and Martin Gastanaga, take on their fair share of community involvement and support as well. But it really and truly comes from a great love for what they do, and while I am biased, it looks as if it is really achieving really great things for the state of Nevada. This brings me to one final point.

Does Twelve Horses do all of this for semi-selfish reasons? The answer is, yes. Because we are headquartered in Reno, Nevada, and yet, service clients all over the country and beyond, we are aligned in many ways with the Reno-Tahoe brand and business environment. The better the region looks and functions, the better we look and function. It is no different when tech companies establish themselves in Silicon Valley. They know there is a certain brand perception that comes with that geographical area, and they know there is a certain level of infrastructure and employee potential.

Martin Gastanaga is a fifth generation Nevadan, and David is very much rooted, along with his family, in Reno, Nevada. Many of Twelve Horses’ employees were born, live, and love it in Reno-Tahoe. So what you have is a partnership. Local community organizations, governments, businesses, and citizens and stakeholders help Twelve Horses by creating and fostering the type of business environment we need to be successful, and in turn, we do what we can to help Nevada become even better.

Twelve Horses will keep striving to develop new technologies and applications, open up new office locations, and also support the communities in which we operate. It has been a ton of work and a ton of fun, and we have met a lot of great people and enjoyed many new and exciting experiences along the way.

Again, a huge thanks to TBAN for the award, and our promise is that we will do what we can to live up to it.

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What’s in your wallet?

Any time you move to a new place there always comes the necessary hassle of changing your address and updating accounts. The ordeal is never enjoyable, and it reminds you of how many institutions it takes to help us get through life. However, it did prompt me to get rid of some old cards I’ve been carrying around in my wallet, which subsequently led to me uncovering a little gem I’d long since forgotten about.

As a youth, I had the great fortune and distinct pleasure of attending the Asheville School, which is a fairly small college-preparatory boarding and day school nestled in the Blue Ridge Mountains. I attended from grades 9-12, and while the experience proved to be quite challenging, it undoubtedly made me into a better human being than I was when I entered.

My evolution was in large part attributed to some of the incredible individuals that worked, and still work, at Asheville School. They demonstrated a combination of patience, perseverance, and at times, a level of charity, hope, or faith that I still have a hard time grasping but will forever be grateful.

I have, and suspect will always be, a person with immense appreciation and love for the outdoors. It was instilled in me as a baby when my father, a practicing psychiatrist who should have been an ornithologist, taught me to say my first word, which was “bird.” This compulsion to explore and immerse myself in the outdoors has grown since the first days I could stomp through the woods, to the present time where I jump at the chance to grab a kayak paddle, strap on a pair of skis, or strike off down the trail.

It is no wonder then that I was immediately drawn to the Asheville School’s mountaineering department. I know of very few high schools where instead of playing, for instance, baseball, basketball, and football, which the Asheville School has – Go Blues! – you had the option of taking mountaineering as a sport. This I did.

At the helm of the mountaineering department was one individual I will never forget, Ed Maggart. At the time, the base of operations was located in “The Cave,” which constituted one small room next to the mail room. Despite its small size, it housed a tremendous amount of climbing and camping gear that decorated every nook and cranny. These were our instruments of exploration, and when we weren’t practicing our knots, learning how to belee, or working on our kayak rolls in the pool, we were out using this gear to test ourselves and discover the world around us. Through these exercises, and the many trips that Ed organized, not only did I become good at mountaineering, I also learned how to work with others, trust people, and practice humility.

I have not seen Ed in a while, but we do keep in touch to this day. He is unbelievable in his ability to stay connected with former students – meanwhile, mentoring new ones – and I always look forward to receiving his holiday briefings that fill me in on his latest journeys and the progress of his family. From what I have observed, he is still pushing himself and the people around him to become better human beings.

I experienced mixed emotions about sharing this little “gem,” for it was something that transpired between me and Ed; however, it was a gift he gave to me, and I feel it has much more value outside the confines of my wallet. In addition, time is fleeting, and I would rather share it than bury it away in a box or lose it on the shelf. I hope Ed will forgive me, but in the end all you will see is a demonstration of an individual’s compassion and willingness to provide some guidance to someone who was admittedly lost.

While Ed certainly helped me me with some personal discovery, I suspect I’m still a bit lost; but at least I know what’s not in my wallet!

Winey Woman

This is a picture of my wife about to sip on some cabernet at Mad Dogs, which is a great little pub and restaurant in Tampa. The food is affordable and delicious; in fact, a travel guide voted it the “best kept secret in town.” Seeing how it is within biking distance of the house makes me think we will be frequent patrons.

Digestible, Distributable Content

In some ways, Kevin Rose and his Revision 3 partner, Alex Albrecht have become symbols of user-generated media. Their podcast show, Diggnation was one of the first out of the gate to build a substantial audience, and most recently, Kevin Rose was selected as one of Tech Review’s “2007 Young Innovators Under 35.” Kevin was selected because of the impact he’s had on the way people consume news through online social bookmarking and community rating or “digging” stories up or down. You can read more about it here, but here is an excerpt:

Digg, mixes blogging, online syndication, social networking, and “crowdsourcing”–which combines the knowledge and opinions of many individuals–to create an online newspaper of stories selected by the masses.

If you are not immediately awe-struck by the effective combination of community and technology then know this – Digg receives more than 17 million visitors to the site each month. Obviously, there is a substantial user-base who enjoy consuming, contributing, and interacting with content in this way. But aside from Kevin’s recent recognition, this is old news.

What really prompted this blog post was a video interview (see below) with Kevin Rose at MIT. It resonated with me because I have recently been doing some social marketing strategy work for a client, and a major part of it is creating and distributing content that can be consumed in a multitude of channels to reach the widest possible audience. Seems simple enough, but a lot of marketers only make it part way, or they leave out one little piece like, providing an embed code for their videos, syndicating content through RSS, or actually going where the audience is to carry the message further.

Are consumers’ habits constantly changing? Are there preferences more customizable? Are you less in control of your brand? Can the struggle to continually be relevant be difficult? Yes-Yes-Yes-and Yes. But in a lot of ways it is easier than ever before to deliver your message, assuming, of course, that it is actually something people can relate to and want to see, hear, and pass on to others.

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South Fork of the American

This is some footage from this past summer that I had sitting around, and being the type of person that does not like to waste anything, I decided to slap together a quick video. The main point to it is – the video is of a friend of mine, Brad Brewer, who I met in college at Clemson University, and subsequently taught me how to creek boat years ago.

Around 1995, there were not nearly as many whitewater kayakers as there are now, and there were even fewer people running steep creeks and big waterfalls. Brad was one of the few. He also knows a thing or two about playboating…

Schmap, Flickr, Widget

Schmap recently contacted me through Flickr asking if I would be willing to contribute one of my photos – a picture I took a while back of three kayakers coming into Incline right before sunset. I agreed. Today, they emailed again to inform me that it was live, and when I went to look at it, I was pleasantly surprised to see that they have also taken advantage of widgets. Very cool!

Widgets are ubiquitous now, and serve as a great vehicle for viral marketing. Another way of looking at widgets – advertisements that are actually useful tools for the consumer.

To find the photo they picked from my Flickr account, just locate Incline Village, NV, click “Photos” on the widget, and scroll through.

The Future of Mobile Marketing

Anyone who works within the mobile marketing field knows that there are certain limitations when it comes to engaging and communicating with customers. These limitations are primarily due to carrier restrictions and the technologies that go into mobile devices. Through our membership in the Mobile Marketing Association and our work within the mobile marketing field, we have seen some dramatic improvements over the course of just two years; but the industry still has not taken off like people expected it.

A couple of months ago, every single Twelve Horses employee received an iPhone. During that time, it has been such a pleasure playing with it and discovering what it can do. Of course, there are limitations with it, and you can read a billion blog posts about the things it won’t do but people wish it did. But for any of the faults one might find, they are far outweighed by the leap in mobile web browsing Apple made with the iPhone. It truly is fantastic, and the fact that it also works as a phone, iPod, and video player is just icing on the cake.

How the iPhone will change the mobile marketing landscape is still to be determined, but there could just be a mobile revolution on the way.

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Get Your Hands on my Google Docs

Google Analytics, Google Adwords, Google Alerts, Google Reader, Google Calendar, Google Maps, Google Webmaster Tools, Google, Google, Google, Google.

Okay, now that I’ve got that out of my system, I though I’d share this great little video (see below) that friend and fellow horsemen, Josh Kenzer posted up on his blog, Radical Behavior. It is an informative little piece on the benefits of using Google Docs.

Having Twelve Horses employees working from places like Dublin, Ireland; Atlanta, Georgia; Tampa, Florida; Phoenix, Arizona; Salt Lake City, Utah; Reno and Las Vegas, Nevada; and Lake Tahoe, California requires online tools that help us collaborate. Whether it is managing certain aspects of production, compiling feedback and ideas in one central repository, or editing a document in real-time, things like Base Camp and Google Docs really do the trick.

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Where’s My Ducky?

I picked this up on Patagonia’s blog, The Cleanest Line. Just watching it brought on the most uncomfortable feeling of claustrophobia.

Great Basin National Park, Nevada

Great_Basin_2 I always wanted to visit Great Basin National Park, but distance, time, and alternate plans had a tendency of getting in the way. My recent departure from Reno-Tahoe, however, finally afforded me the opportunity to pay this substantial piece of Nevada a visit.

You always hear the term “Great Basin” used to describe the state of Nevada. I thought I more or less understood what it meant, but it turns out I didn’t. When I heard the term my mind would immediately flash to wide open places and large expanses of land; but I never really included water into that equation. I know it seems obvious considering the use of the word “basin,” but because much of Nevada is seemingly dry to the naked eye, I didn’t think about it 3-dimensionally.

Great_Basin_Diagram What is really occurring is the flow, and sometimes trickle, of water both over ground and underground to a central and internal source. What is unusual about the Great Basin is that it has no external outlet. In other words, it does not lead to the sea. Instead, water eventually evaporates, giving itself up to the atmosphere, returning again to the earth at some later date.

I always knew this was the case with the Truckee River, as it carried water from Lake Tahoe to Pyramid Lake, but I just never thought of it in larger terms. I did not know that it incorporated the entire state of Nevada, as well as parts of Utah, California, and Oregon. It is huge!

There_Is_No_More_Water I of course learned all of this at Great Basin National Park. I also developed a larger appreciation of what the ramifications of Las Vegas growth means to Nevada’s most precious resource. As the city reaches further and further out into the Great Basin, they are slowly but surely depleting a confined water system. It may be large, but it is not infinite, and it is connected to many different environments and communities that depend on it.

Great Basin National Park is a popular stop off for those who are interested in exploring Lehman Caves and climbing Wheeler Peak. I actually did neither. But I did go hiking, and I found this most incredible tree. I’ve seen my fair share of trees, including the Giant Sequoias, some of the oldest Bristlecones, and the large Live Oaks of the south, but I have never come across such a peculiar configuration of rooted wood in my life. We spent some time together.

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